Hurricane Harvey Relief Effort: Western Union will donate all fees from WU® Online FX transactions sent today to the American Red Cross.

Contact Us

Customer service is available 24/7, so help is just a phone call away*. To speak with a customer service representative, please call:

North America

1-866-430-5386

International

1-732-694-2257

Send Us a Message

Want to find out more about the Western Union Online FX platform and receive further information about our foreign exchange and international payment services? Please fill out the form below and one of our dedicated customer service representatives will contact you within 24 hours.

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Frequently Asked Questions

How does Online FX work?

Sending a payment is a simple process that can be completed in a matter of minutes: just book your payment though your online account then send us your funds by wire or EFT/ACH, we’ll then send the equivalent amount of the chosen foreign currency to your recipient by the delivery method chosen. The amount of foreign currency that your recipient receives will be the amount that you were shown at time of booking, regardless of any fluctuations in the foreign exchange rate prior to delivery.

How long does it take to sign up to Online FX?

It takes just seconds and requires only basic personal information. You can then log in and check out our live customer rates and create personalized  Market Alerts. If you like the rates you are shown then you will need to complete your profile in order to a book transaction at this rate.

Completing your profile takes a just few minutes and requires only a few key pieces of information.Your account should then be ready to book transactions within 24 hours.

Why do I need to provide my personal information?

We need to gather your personal information in order to authenticate your identity, so that we can protect you from online fraud. Rest assured that all of your information is kept confidential.

How long will it take for my new account to be activated?

Once your profile has been completed, our team will review your details and contact you within 24 hours to let you know if your account has been activated, or whether we require further documentation in order to verify your identity and help protect your online identity from fraud.

Will I be charged a fee to open or hold an account with Online FX?

No, there is no fee to open or hold an account. Signing up to Online FX is free and requires no commitment.

How does the Market Alerts email service work?

Our Market Alerts service is a feature accesible from within your Online FX account, which enables you to set a rate alert based on your actual client rate rather than those shown by our free currency converter.

Our Market Alerts service allows you to specify your preferred rate of exchange. Our system will then monitor the markets 24 hours a day, five days a week (during global markets operating hours), and send you an email when the specified rate becomes available.

Market Alerts can help you to transfer at the right time in order to get the rate you want; providing you with a greater level of control over your international payments, and the potential to save money.

Market Alerts are active for a period of 30 days. After this period your alert will expire and you will have to set a new one.