Frequently Asked Questions

General

  • We have similar services offered for both personal payments and business payments.  You can learn more about these services by clicking the links above.

  • Up until the date of closure, you will be able to use your WU OnlineFX account as you always have.  Any pending transactions at the time of account closure will be processed.  As we get closer to this date, we will send you a reminder of the upcoming discontinuation of service.

  • Close dates vary by region.  Please see reference the table below.

    Country

    Date of Account Closure

    Australia

    October 15, 2018

    Austria

    October 31, 2018

    Belgium

    October 31, 2018

    Canada

    October 15, 2018

    France

    October 31, 2018

    Germany

    October 31, 2018

    Ireland

    October 31, 2018

    Italy

    October 31, 2018

    Netherlands

    October 31, 2018

    New Zealand

    October 15, 2018

    Sweden

    October 31, 2018

    Switzerland

    October 31, 2018

    United Kingdom

    October 31, 2018

    United States

    October 15, 2018

  • Customer service representatives are available 24 hours a day, seven days a week*, so if you have any questions, help is never more than a phone call away. Please call 1.866.430.5386 (U.S.A. and Canada) or +1.732.694.2257 from international locations. Alternatively, email online@westernunion.com.